How should businesses respond to bad reviews? Tips to combat negative social media – USA TODAY


USA TODAY

How should businesses respond to bad reviews? Tips to combat negative social media
USA TODAY
NEW YORK — A bad review can easily damage the reputation of a small business. Failing to address negative social media and online posts could make it worse. Yelp.com recently won a case in California where an aggrieved law firm tried to force it to …

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