India’s Reliance Jio is struggling to live up to its promises
India’s richest man may have bitten off more than he can chew.
Mukesh Ambani’s Reliance Industries Ltd. announced the commercial availability of Jio, its 4G LTE only network, in a grand affair earlier this month. The telecom carrier from Indias largest industrial house promised to offer the worlds cheapest data tariff and unlimited free voice calls. But more importantly, it is giving users everything for free, including 4GB of data daily, till Dec. 31. Yet, people can’t stop complaining.
Less than two weeks since the launch of Jio, users have started to complain about poor download speeds they are getting on their smartphones. Many say that Jio is failing to move the speed needle above 2Mbps mark.
Jio speed of the internet is one forth the speed before it happened in just 8 days of launch
Sanjeev Mehra (@nitikamal) September 13, 2016
Reliance Jios Facebook and Twitter pages are getting hammered by users who are dissatisfied with the networks performance. Amusingly enough, the vast majority of complaints are either about poor performance, or the inability to get a SIM card.
The issue could be the overwhelming data usage by users. At the time of launch, Reliance Industries Chairman Mukesh Ambani noted that Jio was handling a monthly data usage of over 250 million GB during the test period, which had nearly two million users. With Jio opening the floodgates to everyone, the data usage is likely to have sky rocketed.
The launch of Jio comes at a time when other carriers are offering internet services to users at a premium.
The launch of Jio, which means ‘to live’ in Hindi, comes at a time when other carriers are offering internet services to users at a premium. Millions of Indians have never had the luxury of using so much data, a habit that Reliance is attempting to break on its network. Jio is offering 4GB of LTE data per day for free to all its new users. The welcome offer will last until the end of this year. The move has naturally received an overwhelming response from people, with many lining up outside stores in a hope to get a Jio SIM card.
Reliance Jio is also facing issues with voice calls. Jio users complain of call drops and call failures when they are trying to talk to their friends who are with other carriers. Reliance has taken the issue to the Telecom Regulatory Authority of India, the government body which oversees matters related to telecom services, but the matter is far from resolution.